Customer care comes naturally to many of our members; in fact it is the basis of our industry. However it never hurts to be kept up to date on current best practice, along with helpful advice and tips from our Customer Care professionals.
On those rare occasions when customers do complain, it can be difficult to know what is the bast way to deal with that complaint. That is when our Customer Care support for our members is a real benefit.
Dealing with a complaint in the right way can often defuse a difficult situation before it escalates. When you're working on your own or running your own business getting good, professional advice and reassurance is invaluable.
- Techniques for delivering excellent customer service