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Posted by Kathryn Kemp, Jun 14 2012 8:41AM

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Getting round the language barrier

Hi all
I have a foreign gentleman coming for a treatment - any suggestions/advice as to how to get round the complexities of the consultation form when he doesn't speak much English.?
Many thanks
Amanda Clegg
Jun 16 2012 11:10PM
I have a little diagram showing torso front rear and side which I use to reference treatments. You could get him to indicate any problem areas. I'm not sure how you get around checking the medical stuff other than by illustrations of, eg BP monitor etc. Did you manage to speak to him on the phone ok? I have to say I would be a bit suspicious.
Kathryn Kemp
Jun 17 2012 11:27AM
Hi Amanda

Thanks for your post.

He told me he is a painter/decorator and indicated a problem with his shoulder - that was the easy part - it's just how do I ask if he has any medical conditions etc that may be contra indicated.?

Karin Douglas
Jun 17 2012 11:11PM
Google translator might be handy if you have a laptop or pc in your treatment room.

All the best with it !
Nicki Lee
Jun 18 2012 9:00AM
If there is time, why don't you email or post your form to him - it's likely he will know someone who can translate. Perhaps he can even bring someone with him for the initial consultation to translate. Just in case there are any medical conditions that require treatment adaptations, it might be hard to understand using a translator programme as you couldn't really ask follow up questions very well.
Best of luck!
Amanda Clegg
Jun 18 2012 9:11AM
Oh good ideas, you all! Must say I sounded mean and cynical, so shall mend my ways - this is NOT how we're supposed to be - I'm sure he is perfectly genuine!
Nicki Lee
Jun 18 2012 9:20AM
Oh I don't know, Amanda, sometimes a little healthy skepticism is a good thing!
Kathryn Kemp
Jun 18 2012 9:31AM
Thanks both - have to say suspicion never entered my mind - must be a bit naive - he turned up to view my (for sale) car and saw my therapy signage.!

Think I'll give him the form to take away and fill in and go from there...

Love & Light
Kathy ;-)

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